Hey Gang,
Yeah I made it back finally, no thanks to my former ISP.
As of January 2nd, I found myself no longer connected to the internet because of past due charges to the tune of $169.00! Well, of course I called AT&T to find out why all this was so out of control, only to find out that my rates for my U-verse internet had gone past the promotional rate and I was now being charged their standard rate which is around $80/mo. It seems a bit steep to me just to stay connected, but needless to say I was miffed about it because I was only one month behind on it. They wanted the past due amount and a $55.00 reconnection fee to put me back on
Well that still didn't add up to the amount shown on my email notification.
After going through several Indonesian reps who only knew enough English to be able to accept my payment I hung up on them until I got my bills sorted out then called them back on January 30th to get them squared away. Now I was informed that my total amount due was $215.00 plus a $55.00 reconnection fee! Now, I asked them how did the amount jump to that figure? The answer I got was that my service was only SUSPENDED, not disconnected! I said, "What's the difference? I've been unable to get online because I've had no service, but you are going to bill me for service anyway??? You're billing me for something you did not give me!"
I got no where with the bimbo I was talking to and finally got fed up and told her to cancel my account I would just get service with a different provider. I paid them the initial $169.00 and told them to eat the rest of it.
I called another provider and set up an appointment to get connected again. I thought I was finished with AT&T at that point, but a week later I get a letter from them, stating that they wanted their modem back! This was the same modem they made me buy at the beginning of my service, and billed me an additional $33.00/mo along with my service charges! When I called them back then about the extra charges, they told me in no uncertain terms, I was paying for the modem they installed. I asked them what that meant exactly, and I was told I was buying the modem! That made me a bit angry, and I fold them I didn't want to buy anything like that, but I was told it was the company policy, so I didn't have any choice. Now, they want that back or they are going to bill me $150.00! Of course, I got on the phone with them and reminded them that they made me buy that piece of junk at the beginning of my service. Well the rep I had on the phone went back through my payment history and found the charges and tried to tell me it was an installation fee. I told him what the other reps had told me about purchasing the equipment, and nothing was ever said about installation fees!
We went round and round for about 20 minutes and I wasn't getting anywhere with this Indonesian guy I was talking to until I told him I was through with this conversation and I was going to call the FCC, and FBI and ask them to look into this shady deal. That was when this character changed his tune and told me he would refund the full amount to me for the equipment I was billed for, but it would take 4-5 billing cycles for me to receive the check for the amount! I said" 4-5 billing cycles? that means 4-5 months is that correct?" He says 'Yes, that's correct.' And then he started talking about returning the modem again and I stopped him cold. I told him if they were going to take that long to refund the money I paid for the equipment, then I will hold the equipment until I have their check in my hands, and the same day I get that, they will have their equipment back as I will gladly drop it off at an AT&T store. He began to argue that they will bill me for it but I told him I'm not paying them another dime.
What's fair for them is fair for me too!
AT&T
Okay, now I got that bullshit off my chest, it's time to get back to the good things in life
Harley
(I'm cool)